Anonymous Feedback Discussion Thread (May 29)

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Anonymous Feedback Discussion Thread (May 29)

Wed Apr 17, 2019 3:19 pm

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      Hey all! As you all know by now, we’ve implemented an anonymous feedback box to help members feel more comfortable sharing concerns, questions, and suggestions with the team. If you didn't know, here's a link to the announcement so that you can get caught up! I know you are all curious about what other members have submitted, so they will be posted here so that you guys can all see and where we will try to answer. Please keep in mind that blatant bashing or inappropriate submissions will be omitted from sharing.



      I don't like the idea. I believe it'll be like a popularity contest type of thing. It really isn't necessary either. Like I don't understand why it must be implemented. There isn't really a merit to the house points either. If they resetted every year or every half the year and the members get something, then cool. I don't think there needs to be a running tally for everyone.

      I see that this is in regards to the idea of positivity points so this reply is likely moot now, but yes you are definitely heard about not liking that idea! It was voted down and will not be implemented. For the house points in general - you aren’t the first to express that if there was an actual prize that it would hold more weight. Unfortunately, the logistics of that have been challenging - not only would it get tricky based on what the prize was, but also determining who all received it, as I reckon members would have some opinions on this since not all house members participate in the events. For the running tally, I’m not sure I understand entirely. We don’t update terribly often as the main contributors are the afflatus and the events (3-4 main events, sometimes a couple smaller ones). If members would prefer a different system or schedule, we could certainly discuss that sometime? At the moment I’ve been aiming for updates at the end of each major event, done via a post in the Mini Announcements thread.

      (what) happened to different backgrounds i hate white

      NeverNever will be working on this and we still hope to fill out the team a bit more, so if you or anyone else has any experience and feels they could be a great asset to the team, please please please throw in an application when the time comes! Some of the staff also prefers a darker color scheme so you definitely aren’t alone in that.

      I think a good idea to consider might be a dark theme or some kind of night mode? Sometimes the bright white on black causes eyestrain especially when I'm on for long periods of time working on posts and I need to take breaks which in turn delays my replies. Thanks!

      Absolutely! Please refer to the above post as hopefully that addresses your submission adequately.

      It's not really a suggestion but a question or a... complaint? not really. I have no idea if this belongs here or not but as an AS User I am not ready to share it together with my username so I thought I am going to use this new feature: Don't get me wrong, AS is a great place to roleplay but not a good place to make new friends or feel welcome, at least for me. I have been on AS for quite a long time by now but I do not feel like being part of the community, despite being fairly active. Whenever I post something in my house common room it hardly ever gets reacted to, even if it is a question or an idea what we might do together as a house. Even if people do not like it, they might simply say 'no' or 'no because', however, this is not happening. In my opinion, AS has a few tight-knight users that are very close between each other (what is perfectly fine) but otherwise has no 'real' or let's say functioning community. I feel like I am completely on my own when I face an obstacle on AS or generally just straying around on the page, feeling 'homeless' with no safe harbour to withdraw to. Of course, I know that the staff cannot do anything about single people's attitudes but when people do not reply to my PMs while being otherwise very active it does not make me feel comfortable to come to AS and be active there. I considered quitting this page because of this behaviour, people being generally rude and unwelcoming. I sometimes feel afraid to discuss political or controversial topics on the forum, even if it is just writing down my thoughts, out of fear that users who are somewhat affected by the topic (e.g gender and gender identity) will hammer down on me with unpleasant messages and I guess this says a lot about how I feel about this page. While there are many events to participate in there are (in my opinion, I have been absent for a while) there are hardly any to strengthen the community and the bonds between users. However, I have to be honest: I have no idea how an event like this might look like. As said above, I have absolutely no idea if this belongs here or not, but I thought I might give it a try. Best regards, many thank yous for your hard work and lots of love, a user

      Hm, that’s a really tough one. Ideally, members would always be welcoming to new blood - new potential housemates, roleplay partners, friends. But this isn’t always the case. We have noticed this as well in how people often form friend groups and cliques and are sometimes disinterested in new faces. We get comfortable with what we know, and sometimes new and different perspectives and possibilities can feel offputting. I think think there is any single or easy solution to what you have described, but hopefully with others reading, we might all come up with some ideas?

      To me it seems like staff has trouble with all the layout work. Why didn't two overseers get picked during the last openings? A second overseer may help AS a lot.

      When we were accepting applications before, it was while Meraki was Overseer already, so bringing on another would have totaled 2. Unfortunately, just as we were bringing NeverNever on, Meraki ended up leaving the team, and so we were at just one again. We absolutely intend to rectify this; Overseer projects can be tough and it’s always great to have a second mind to brainstorm and share the load with.

      Perhaps, before implementing other ideas, work on what we have right now and improve on them. How can we have more house members participate? How can we further improve on the house events this year? How can we be certain that no one will cheat/take advantage (such as having multiple roleplays going on for the onexone competition) that dissuades users from participating?

      This is a very good point and something that we are trying (perhaps poorly) to balance. Input at the end of events is usually jotted down, and this year more than ever I’m working to provide opportunities for people to ask questions before it’s too late - the 1x1 certainly showed that this needs to happen! Typically, event threads are written up in a staff board so that other moderators can have a look in case they notice anything or such is the goal. The 1x1 mishap definitely slipped b me and will not happen again. But as for encouraging participation... That is definitely a struggle. How to encourage without pushing? While the points are great motivators for some, others get tired of the focus on them or think it’s silly since we haven’t yet been able to offer any sort of prize for the house with the most points at the end of the year. Input on how to respectfully encourage member participation is something we absolutely welcome!! We are only a few people out of the whole of the AS userbase, so we can’t always think from every angle!

      It seems that staff has problems with overseer duties. If being an overseer takes up so much time to fix things, then shouldn't it be more beneficial for the site to have the only overseer not also be a house keeper? So they can focus on the layouts?

      Thus far, we’ve shied away from having the Keepers be their own roles rather than piggy-backed onto an existing team member’s title because it wasn’t seen as enough to keep a person wholly occupied. Also, we try to keep the number of staff a balance with how many active members we have, without going overboard. It’s harder to gauge with the Overseer because while the themes are a huge project, much of the time the Overseer doesn’t have too much on their plate aside from little tasks or researching future ideas. It isn’t as steady in workload as the other roles. This is definitely something I’ll be writing down for future discussion though (whether the Keepers ought to be separate).

      I feel like staff is overdoing the discussion about things. While user feedback is good, we don't need to voice our opinion about every single thing happening. We just want to be kept in the loop.

      You have a good point about balancing it. So far, we have worked to tackle a couple issues and then let things settle down, so hopefully things are doing okay right now. With the beginning of April, we’ll now have this thread and one for discussing the feedback submitted via the big AS survey. The goal is that the April Poetry event and the Social Media Events are both decently ironed out now thanks to feedback, so that we can focus on bigger issues that have been bugging members beyond single events.
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Re: Anonymous Feedback Discussion Thread

Wed May 29, 2019 4:13 pm

    • I think you guys need to really work on getting anything done around here. You say you have projects and yet nothing is being worked on. Social Media contest, poetry contest got basically zero input because it wasn't actually really advertised. It's also about time you were looking for new team members because maybe they will get things rolling too. But it seems like nothing is really happening around here.

      I’m struggling to know how to respond to this one; if you are able to submit again and elaborate, that would really help! I’m not sure I understand the ‘nothing is being worked on’ as we do have things we are currently working on, though they may be mostly behind the scenes. The social media contest got quite a bit of input so I’m wondering if I’m missing something there. The poetry did get less feedback but it’s a smaller event and I expected that. As for advertisement of it, we did announce it and have it in both the event schedule and the sidebar, plus it was a fairly short event so it’s quite understandable! I’m also very thrown off by the last two sentences - we are currently looking for new team members, per the announcement posted on April 18th by Commander Shepard.

      I hope it is okay to speak here because I feel uncomfortable posting on the house thread. ichor has been speaking about apparent bashing going on in the afflatus suggestion and while I know it will be posted in the afflatus, it feels a sort of odd that only Halcyon is being directly addressed. Because if I would be rude in the afflatus (which I haven't been), the last thing I would have done is pick my own house while putting my rudeness. So yeah, I just felt the need to point out that the 'rude' halcyon members may not even be from Halcyon. Of course this doesn't justify anything. I had just hoped that other Keepers would also post a similar message to their houses if it was a site wide problem.

      Absolutely fine to message here; that’s what it’s here for. The reason that ichor asked if it was okay to post to Halcyon specifically is because multiple recent submissions from Halcyon members have been inappropriately rude. I told her it was fine by me. I do feel it’s likely that the members are indeed Halcyon as the benefit of saying the house is for the points received. But you do have a point that you never know! As for site-wide, I did also post a message in the Mini Announcements thread that I hope all members keep up with. The one I posted was not afflatus-specific, however. I wrote it up a few weeks ago but took some time tweaking it as some wording had been written when I was emotionally compromised and needed to be improved. Hopefully that clears things up, though if you have suggestions on how to have better done things, we are always happy to listen!

      After going quiet for some time, I have had an account inaccessible to me (hence my current one) and on this current one, I've been removed from accessing the explicit boards. Does this happen to everyone who is inactive for an X amount of time? I find it rather unfair, considering that my life and my mental health come first and sometimes I just fall out of the hobby. I'd hate to bother people again and again to get access to everything because I'm not active.

      Hm, I’m curious to know more information about this case - when did the removal happen, if you know? We did change something about our system of permissions for this area around the start of the year and a handful of users did get dropped somehow but if it was at a time other than this then I’m not sure what could have occurred. Either way, please feel free to PM Commander Shepard to inquire about getting access again!

      I noticed there are now many icons on the side bar. Is there any way to make this collapsable? It takes up quite some space on my phone and it limits my usual way of navigating the (mobile) site. Also the link to the announcements seems a bit redundant there. Since people would only read announcements if there are new ones and the sidebar icon doesn't indicate any new posts being made there. Either way, if it is possible to collapse the icons like we can also do with forum sections, it would be great!

      I am going to write this down - it did come up before as some users were hesitant about the addition of the sidebar and how it would impact the overall layout, and I can’t recall what happened from it. I want to say collapsing it in width is not possible, but it’s a great point to bring up and also makes me wonder - how does the sidebar look on mobile for people? For me, it is at the bottom of the page so it never interferes with anything (and it should be on the bottom for everyone) so I’m hoping to find out if it’s different for anyone else. As for links to the announcements.. I’m hesitant to take that out because unfortunately many people do not keep up with the announcements and so we have liked the idea of an accessible little reminder of its presence. Your thought of the icon indicating whether there is a new post is awesome, but unfortunately not possible right now as the icons are just things I put together.

      Why...why is there gigantic click symbols on the side now? They don't fit in with the site. They are HUGE and make scrolling, especially on mobile, a hassle now. There really was zero need for them. Honestly they look like something for an adoptable site, not a roleplaying site. They look like something for a kid site, not a mature roleplay site. Plus half of them aren't even relevant. I don't need to know the team page, and I'm positive the afflatus won't be updated all the time so there is no reason for that. At MOST the anon box and maybe rules are important, but they still look horrible.

      This post was a little borderline rude with telling us how horrible you think things are, to be honest. Perhaps in the future, you could include more constructive comments such as alternative suggestions? Yes, the icons are a little on the large side and are being tested out. While I did want the icons smaller, the size of the text needs to be legible which impacts how many can fit on a row. The width of the sidebar was measured on a small laptop to allow for regular computer use, and I am still gathering information on how the sidebar appears for people on mobile as for me it is at the bottom, as right-side sidebars tend to be. As for how their style looks ‘adoptable’ or ‘kid site’ ish to you, I’m not really able to comment as that’s a matter of opinion and possibly stemming from the fact that we haven’t really done icons before. The afflatus does get posted in regularly though if you mean the new issues posted, those are on a monthly schedule. The team page is there as many users have requested better familiarity with the staff and the link in the regular drop-down did not previously link to our custom page.

      I will add a few more responses in the next 24 hours!
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Happy August!

- Finalize the AS survey results - working on it!
- Finalize Archivist roles and permissions ✔
- Update the anon box thread - working on it!
- Finish PM responses ✔
- Discuss the workshop idea
- Update the afflatus coding
- Prep afflatus images
- Update the team page ✔
Also: discuss themes status


Happy Birthday to all of the August blueberries!
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